Frequently Asked Questions

We offer a wide range of healthcare services including:

• General physician consultations
• Specialist consultations
• Nursing care
• Physiotherapy
• Lab sample collection
• Medication delivery
• Elderly care
• Post-operative care

Visit our Services page for more details.

Our service costs vary depending on the type of care needed, duration, and location. You can find detailed pricing information on our Services page. We strive to keep our prices competitive and transparent, with no hidden fees.

Yes, all our healthcare professionals are fully qualified, licensed, and experienced. We have a rigorous selection process and verify all credentials before hiring. Our team includes doctors, nurses, physiotherapists, and other specialists who meet our high standards of care.

For routine appointments, we typically require 24-48 hours notice. However, we also offer urgent care services where we can arrange for a healthcare professional to visit you within a few hours, depending on availability and your location. For emergencies requiring immediate attention, please call emergency services.

We currently serve major metropolitan areas and surrounding suburbs. During the booking process, you can enter your location to check if we provide service in your area. We're continuously expanding our coverage, so check back if your area isn't currently served.

You can cancel or reschedule your appointment by logging into your account on our website or by calling our customer service. We request at least 24 hours notice for cancellations or changes to avoid cancellation fees. For emergencies, please contact us as soon as possible.

To make the most of your appointment, please:

• Have your ID and insurance information ready
• Prepare a list of your current medications
• Write down any symptoms or concerns you want to discuss
• Have any relevant medical records available
• Ensure there's a clean, well-lit space for the examination

We value your feedback! After each appointment, you'll receive an email with a link to a satisfaction survey. You can also provide feedback through our Contact page or by calling our customer service. Your input helps us improve our services.